Affordable Care Act (ACA) Plan Specialist - Florida

Responsibilities

• Assist Florida residents in selecting and enrolling in ACA health insurance plans.
• Provide accurate information on plan options, eligibility criteria, and enrollment periods.
• Guide clients through the online Marketplace portal and complete necessary documentation.
• Maintain up-to-date knowledge of federal and state regulations affecting ACA coverage.
• Collaborate with insurance carriers, brokers, and community partners to ensure seamless service delivery.
• Track enrollment metrics and generate weekly reports for management.

Requirements

• High school diploma or GED required; Associate’s or Bachelor’s degree in Health Administration, Business, or related field preferred.
• 2+ years of experience in health insurance enrollment, customer service, or related healthcare roles.
• Strong understanding of the Affordable Care Act, Medicaid, and Medicare-Advantage options in Florida.
• Excellent verbal and written communication skills; ability to explain complex concepts in plain language.
• Proficient with the HealthCare.gov Marketplace platform and common office software (Microsoft Office, CRM systems).
• Detail-oriented, organized, and able to manage multiple client cases simultaneously.
• Florida residency or legal authorization to work in the United States.

Benefits

• Competitive salary with performance-based bonuses.
• Health, dental, and vision insurance for employee and dependents.
• 401(k) plan with company match.
• Paid time off (vacation, sick leave, and holidays).
• Professional development stipend and tuition reimbursement.
• Remote work flexibility two days per week.

FAQ

What is the primary focus of this role?

Helping eligible Florida residents navigate and enroll in ACA health plans during open enrollment and special enrollment periods.

Do I need a certification to work with ACA plans?

No specific certification is required, but certifications such as Certified Health Insurance Specialist (CHIS) are a plus.

What are the typical work hours?

Standard business hours, Monday-Friday 9 am-5 pm EST, with occasional evening or weekend support during enrollment spikes.

Is remote work allowed?

Yes, employees may work remotely up to two days per week, provided they have a secure internet connection and a private workspace.

How soon can I expect to hear back after applying?

Qualified candidates will be contacted within 7‑10 business days for an initial phone screen.