Affordable Health Insurance Services Representative

Responsibilities

• Assist Illinois residents in selecting and enrolling in affordable health insurance plans.
• Provide clear explanations of coverage options, eligibility criteria, and enrollment processes.
• Maintain up-to-date knowledge of state and federal health insurance regulations and marketplace updates.
• Conduct outreach to community organizations, schools, and employers to promote enrollment initiatives.
• Document client interactions accurately in the CRM system and ensure confidentiality.
• Meet monthly enrollment targets and report performance metrics to management.

Requirements

• High school diploma or equivalent; associate’s or bachelor’s degree in health administration, public health, or related field preferred.
• 2+ years of experience in health insurance enrollment, customer service, or community outreach.
• Strong knowledge of the Illinois Health Insurance Marketplace and Medicaid/CHIP programs.
• Excellent communication and interpersonal skills; bilingual (Spanish) is a plus.
• Proficiency with Microsoft Office, CRM software, and online enrollment platforms.
• Ability to work independently and as part of a collaborative team.

Benefits

• Competitive salary with performance bonuses.
• Comprehensive health, dental, and vision insurance.
• Paid time off, holidays, and sick leave.
• Retirement savings plan with employer match.
• Professional development and certification reimbursement.
• Flexible work‑from‑home options for eligible days.

FAQ

• What is the primary focus of this role? To guide Illinois residents through affordable health insurance options and ensure successful enrollment.
• Do I need a license? No professional license is required, but certifications in health insurance or community health are advantageous.
• Is remote work possible? Yes, up to two days per week can be remote, pending manager approval.
• What training is provided? New hires receive a 2‑week onboarding program covering state regulations, enrollment platforms, and customer service best practices.