Customer Service Representative

Responsibilities

• Respond to member inquiries via phone, email, and chat with professionalism and empathy.
• Process insurance claims, verify eligibility, and explain coverage details.
• Maintain accurate member records in the CRM system.
• Collaborate with underwriting, billing, and medical teams to resolve complex issues.
• Achieve daily and weekly performance metrics (e.g., call handling time, satisfaction scores).

Requirements

• High school diploma or GED required; Associate’s degree or higher preferred.
• Minimum 1 year of customer service experience, preferably in health insurance.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office and experience using CRM software.
• Ability to multitask, stay organized, and handle high‑volume call environments.
• Valid Arizona driver’s license and ability to work on‑site in Phoenix.

Benefits

• Competitive salary starting at $45,000 USD per year.
• Medical, dental, and vision insurance with company contributions.
• 401(k) plan with employer match.
• Paid time off (PTO) and holiday pay.
• Tuition reimbursement and professional development programs.
• Employee wellness initiatives and on‑site gym access.

FAQ

• Q: Is remote work allowed? A: This position is on‑site at our Phoenix headquarters; however, after a 6‑month probationary period, hybrid arrangements may be considered.
• Q: What is the typical career path? A: Employees often advance to Senior Representative, Team Lead, or specialize in Claims Processing or Member Services Management.
• Q: Are there shift differentials? A: Standard daytime shifts are paid at the base rate; evening or weekend shifts (if needed) receive a premium.
• Q: How do I apply? A: Send your resume and a brief cover letter to the email listed above with the subject line “Customer Service Representative – Phoenix”.