Customer Service Representative

Responsibilities

• Respond to inbound calls and emails from members regarding policy information, claims status, and coverage questions.
• Provide accurate and empathetic assistance while adhering to compliance guidelines.
• Document interactions in the CRM system and follow up on open issues.
• Collaborate with underwriting and claims teams to resolve complex inquiries.

Requirements

• High school diploma or equivalent; associate degree preferred.
• 2+ years of customer service experience, preferably in health insurance or related field.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office and CRM software.
• Ability to work in a fast‑paced environment and handle multiple tasks.

Benefits

• Competitive salary with performance bonuses.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Professional development and tuition reimbursement.

FAQ

• Do you offer remote work? This role is based in our office in New York, NY, but occasional remote days are available after a 90‑day probationary period.
• What is the hiring timeline? Applications are reviewed on a rolling basis; qualified candidates will be contacted within two weeks.
• Is prior insurance knowledge required? Not mandatory, but familiarity with health insurance terminology is a plus.