Customer Service Representative

Responsibilities

• Respond to inbound calls and emails from policyholders, agents, and vendors.
• Process policy changes, claims inquiries, and billing requests accurately and efficiently.
• Maintain detailed records in the agency management system and ensure data integrity.
• Identify and resolve customer issues, escalating complex matters to senior staff when necessary.
• Assist with the onboarding of new agents and provide ongoing support for existing agents.
• Participate in regular training sessions and stay current with insurance regulations and product knowledge.

Requirements

• High school diploma or GED required; associate’s or bachelor’s degree preferred.
• Minimum 2 years of customer service experience, preferably in the insurance industry.
• Strong communication skills—both verbal and written.
• Proficiency with Microsoft Office Suite and experience using agency management software (e.g., Applied Epic, Vertafore).
• Ability to multitask, prioritize, and meet tight deadlines in a fast‑paced environment.
• Detail‑oriented with a commitment to delivering exceptional service.
• Valid Illinois driver’s license and ability to travel occasionally to regional offices.

Benefits

• Competitive salary starting at $45,000 USD per year.
• Health, dental, and vision insurance with employer contributions.
• 401(k) plan with company match.
• Paid time off (PTO) and paid holidays.
• Professional development stipend and tuition reimbursement.
• Employee assistance program and wellness initiatives.

FAQ

• Where is the office located? Our headquarters are in Chicago, IL, with satellite offices in Springfield and Peoria.
• Is remote work an option? This role is primarily office‑based; however, hybrid arrangements may be considered after a successful probationary period.
• What is the interview process? Candidates will undergo a phone screen, followed by a virtual interview with the hiring manager, and a final on‑site interview with the team.
• When can I expect to hear back after applying? We aim to respond within 10 business days of receipt of your application.