Responsibilities

Provide exceptional service to policyholders via phone, email, and live chat. Process policy changes, billing inquiries, and claim status updates. Identify cross‑sell opportunities and refer leads to the sales team. Maintain accurate customer records in the agency’s CRM system. Meet daily and weekly performance metrics while adhering to compliance standards.

Requirements

High school diploma or GED; associate’s degree or related experience preferred.
Minimum 1 year of customer service or call‑center experience, preferably in insurance.
Excellent verbal and written communication skills.
Proficiency with Microsoft Office and CRM software.
Strong problem‑solving abilities and attention to detail.
Ability to work in a fast‑paced environment and handle multiple tasks simultaneously.

Benefits

Competitive hourly wage with performance bonuses.
Medical, dental, and vision insurance.
401(k) plan with company match.
Paid time off (vacation, sick, holidays).
Professional development stipend and tuition reimbursement.
Employee assistance program and wellness initiatives.

FAQ

Where is the office located? 123 Main Street, Suite 400, Boston, MA 02108.
Is remote work an option? This role is on‑site to facilitate direct customer interactions, but occasional hybrid schedules may be considered after a 90‑day probationary period.
What is the hiring timeline? Applications are reviewed weekly; qualified candidates will be contacted within 7–10 business days for a phone screen.
Do you sponsor work visas? At this time, we only consider candidates who are authorized to work in the United States without sponsorship.