Customer Service Representative – Florida

Responsibilities

• Respond to inbound calls and emails from members regarding health and dental insurance plans.
• Provide accurate information on coverage, benefits, claim status, and network providers.
• Assist members with enrollment, policy changes, and billing inquiries.
• Document all interactions in the CRM system following compliance guidelines.
• Escalate complex issues to the supervisory team while maintaining a high level of customer satisfaction.

Requirements

• High school diploma or GED; associate’s degree or higher preferred.
• Minimum 2 years of experience in a call‑center or customer service role, preferably in health insurance.
• Strong verbal and written communication skills; ability to explain complex information clearly.
• Proficiency with Microsoft Office and experience using CRM software.
• Florida residency and ability to work in the state’s time zone.
• Excellent problem‑solving skills and a customer‑first attitude.

Benefits

• Competitive salary with performance‑based incentives.
• Medical, dental, and vision coverage for employees and eligible dependents.
• Paid time off (PTO) and 10 paid holidays per year.
• Retirement savings plan with company match.
• Professional development and tuition reimbursement programs.
• Employee assistance program and wellness initiatives.

FAQ

• Q: Is remote work an option?
  A: This position is based in our Florida office; however, hybrid schedules may be considered after a 90‑day probationary period.
• Q: What is the expected start date?
  A: We aim to fill the role within two weeks of posting; candidates should be available to start by mid‑February 2026.
• Q: Are there opportunities for advancement?
  A: Yes. High‑performing representatives can advance to Team Lead, Quality Analyst, or Trainer roles.