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Careers / Medicare Insurance Agency

Insurance Claims Adjuster

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4.8/5 319 reviews
Company Douthat Insurance
Location Kingsport, TN
Office Address

Douthat Insurance, 1105 S Wilcox Dr, Kingsport, TN 37660

Responsibilities

  • Investigate, evaluate, and settle property and casualty insurance claims in accordance with company guidelines.
  • Conduct on‑site inspections, interview claimants and witnesses, and gather relevant documentation.
  • Prepare detailed reports and recommend appropriate claim settlements.
  • Collaborate with underwriters, attorneys, and external vendors to ensure timely resolution.
  • Maintain accurate records in the claims management system.

Requirements

  • High school diploma or GED required; Bachelor’s degree in Business, Finance, or related field preferred.
  • Minimum 2 years of experience in property & casualty claims adjusting.
  • Valid Tennessee adjuster license (or willingness to obtain within 90 days of hire).
  • Strong analytical, communication, and negotiation skills.
  • Proficiency with claims software (e.g., Guidewire, Xactimate) and Microsoft Office Suite.
  • Valid driver’s license and reliable transportation for field work.

Benefits

  • Competitive salary with performance‑based bonuses.
  • Health, dental, and vision insurance.
  • 401(k) plan with company match.
  • Paid time off (vacation, sick leave, and holidays).
  • Professional development stipend and tuition reimbursement.
  • Employee assistance program and wellness initiatives.

FAQ

What is the hiring process?
Submit your résumé to the email above. Selected candidates will complete a phone screen, followed by a virtual interview with the hiring manager and a practical assessment.
Do I need to have a Tennessee adjuster license before applying?
No. Candidates who meet all other qualifications can apply and will be required to obtain the license within 90 days of hire.
Is remote work available?
This role requires regular field visits and on‑site inspections, so it is primarily office‑based with travel as needed.
What are the typical work hours?
Standard hours are Monday‑Friday, 8:00 AM‑5:00 PM Central Time, with occasional overtime during high‑volume periods.