Responsibilities

• Investigate and evaluate insurance claims submitted by policyholders.
• Interview claimants, witnesses, and medical professionals to gather accurate information.
• Review policy coverage, determine liability, and calculate claim settlements.
• Prepare detailed reports and maintain accurate claim files in compliance with state regulations.
• Communicate decisions and settlement offers to claimants and internal teams.

Requirements

• Bachelor’s degree in Business, Finance, or related field (or equivalent experience).
• Minimum 2 years of experience in insurance claims handling or a related role.
• Strong analytical and investigative skills.
• Excellent written and verbal communication abilities.
• Proficiency with claims management software (e.g., Guidewire, ClaimCenter) and Microsoft Office Suite.
• Valid Virginia driver’s license and ability to travel within the state as needed.

Benefits

• Competitive salary with performance‑based bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off (vacation, sick leave, holidays) and flexible scheduling.
• Professional development assistance and tuition reimbursement.
• Employee assistance program and wellness initiatives.

FAQ

Q: Is remote work an option?
A: This role requires on‑site investigations and client interactions, so it is primarily office‑based with occasional field work.

Q: What is the onboarding timeline?
A: New hires typically complete orientation and training within the first 4 weeks.

Q: Are there opportunities for advancement?
A: Yes. High‑performing adjusters can progress to senior adjuster, team lead, or managerial positions.