Insurance Claims Adjuster

Responsibilities

• Investigate, evaluate, and settle insurance claims in a timely and accurate manner.
• Interview claimants, witnesses, and other parties to gather relevant information.
• Review policy coverage, documentation, and applicable regulations to determine claim validity.
• Prepare detailed reports and recommend appropriate settlement amounts.
• Collaborate with underwriters, legal counsel, and external vendors (e.g., medical professionals, repair shops).
• Maintain accurate records in the company’s claims management system.
• Provide exceptional customer service and clear communication throughout the claims process.

Requirements

• Bachelor’s degree in Business, Finance, Risk Management, or related field (or equivalent experience).
• Minimum 2 years of experience in property & casualty insurance claims handling.
• Strong analytical and problem‑solving skills.
• Excellent written and verbal communication abilities.
• Proficiency with claims management software (e.g., Guidewire, Xactimate) and Microsoft Office Suite.
• Detail‑oriented with the ability to manage multiple cases simultaneously.
• Active New York State insurance license (or ability to obtain within 90 days of hire).

Benefits

• Competitive salary with performance‑based bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off (PTO) and holidays.
• Professional development assistance and tuition reimbursement.
• Employee assistance program and wellness initiatives.

FAQ

• What is the typical caseload? Adjusters handle an average of 15–20 active claims, with flexibility based on experience and case complexity.
• Is remote work an option? This role is office‑based in our New York City headquarters, but hybrid arrangements may be considered after a 90‑day probationary period.
• What training is provided? New hires complete a 2‑week onboarding program covering company policies, claims software, and regulatory compliance.
• How does Hill Insurance Service support career growth? We offer clear career ladders, mentorship programs, and tuition reimbursement for industry certifications (e.g., CPCU, AIC).